Frequently Asked Questions

Resource Videos

Your Seneca Starter Pack

This video will focus on setting up your email, logging into My.Seneca, getting your OneCard (Student ID) and an introduction to valuable resources such as mentoring, tutoring and library resources.

What is My.Seneca?

My.Seneca / Blackboard is the College’s one-stop online resource providing access to course materials, the option to look up resources and the tools to communicate with teachers and other students. Utilizing portal technology, My.Seneca is customizable so that students can get just the information that they want. This video will provide a tour of My.Seneca / Blackboard.

What is the Student Centre?

Watch this video to find out more about Student Centre – our student information system. Student Centre is your online portal to view your timetable, add or drop classes, pay your tuition, check your grades and more.

What is the Skills Assessment?

Find out more about the Skills Assessment – a tool to determine academic placement for your English and/or math class during your first semester of studies. This assessment is done after you have confirmed your offer of admission. Be sure to act quickly - getting your first-semester timetable may depend on a completed assessment.

What resources are available to help me with my academics?

This video will explore resources that will help you succeed such as the Learning Centre, Library and Sandbox.

How can I get involved at Seneca?

Find out how to make the most of your Seneca experience. This video shares the many ways to get involved on campus including clubs, Orientation, athletics, leadership and more!

Services

What is a OneCard? What can I use it for? Where can I get one?

A OneCard is a student photo ID card that every student must have. It can be used to pay for parking, meal plans, photocopying, printing on campus, bookstore items, and Seneca Library access. OneCard offices are located at:

  • King Campus: GH1077
  • Markham Campus: G14
  • Newnham Campus: B1015
  • Seneca@York Campus: S1040

Before your first day on campus, and to avoid line-ups, you can upload your own photo for your OneCard by visiting the OneCard website. In order to pick up your OneCard on campus you must have your student ID number (and preferably one piece of identification).

Where can I park? How much does it cost?

King, Markham and Newnham campuses: Entry to Seneca parking lots is controlled by access gates. You can pay by cash or credit card at one of the pay stations on campus (hourly and daily rates are available on weekdays, evenings and weekends), or purchase a parking plan and have it linked to the OneCard. It allows in-and-out privileges during the day, and it means no waiting in line at pay stations when classes are done. Additional options are also available. Please visit the parking website for more details.

Seneca@York Campus: Parking is maintained by York University. For more information please visit the York parking site.

Can I buy a meal plan? Where can I use it?

Meal plans can be purchased for use at many locations on campus. For information visit Campus Meal Plans or call 416.491.5050 ext. 22339.

How can I get a locker?

Lockers are decided by lottery at the start the semester. Rental fees are $24 for one semester for full lockers and $19 for one semester for half lockers for the winter/summer semester. Learn more at on our Locker Rental webpage.

Where is the nearest ATM?

  • King Campus: main entrance near Security
  • Markham Campus: main entrance near Security and Parking machine
  • Newnham Campus:
    1. Building A, 3rd floor (near Tim Hortons)
    2. Building D, 2nd floor (near Continuing Education)
    3. Cafeteria entrance
    4. Residence (near Subway)
    5. SeneCentre, main Atrium
  • Seneca@York Campus: Cafeteria entrance

There are no longer Change Machines at the College, as students are encouraged to use their OneCard.

Where is the nearest Tim Hortons?

  • King Campus: Garriock Hall, 2nd floor near the Library, and inside the Cafeteria
  • Markham Campus: inside the Cafeteria
  • Newnham Campus:
    1. Building A, 3rd floor
    2. Building B, 1st floor, near the Bookstore
    3. Building D, 3rd floor
    4. Newnham Residence lobby
  • Seneca@York Campus: inside the Cafeteria

Starbucks at Newnham Campus: Building A in Minkler Atrium, and Building D, 1st floor, outside the Cafeteria.

Where are the Counselling and Accessibility Offices?

Students requesting academic accommodations are asked to register with Accessibility Services at the beginning of the semester in order for supports and services to be put in place in a timely manner.

Counselling Services offers individual and group support to current students trying to manage the complexities of College life. Students are seen on a voluntary basis.

  • King Campus: Room GH2118, 416.491.5050 ext. 55157
  • Markham Campus: Room M280, 416.491.5050 ext. 77508
  • Newnham Campus: Room E2427, 416.491.5050 ext. 22900
  • Seneca@York Campus: Room S1175, 416.491.5050 ext. 33150

Information Technology Services

How can I activate my Seneca email account?

The new student will receive an email providing their username, temporary password.

Follow these steps to activate your account:
  1. Go to our activation site
  2. Login with the username and password
  3. Enter a new password, three challenge questions and click “Apply”

If you have any question, please read these instructions

If you have problems setting up or accessing your account, drop by the Service Desk in the Computing Commons at our major campuses, or email or phone 416.491.5050 ext. 22129.

We look forward to seeing you on campus soon.

What is the Student Centre? What is My.Seneca?

The Student Centre is the online system students use to view or change their timetables, add or drop subjects, view grades, pay tuition fees, apply for bursaries, etc.

My.Seneca, also called Blackboard, is an online portal providing access to course materials, resources and tools used to communicate with teachers and other students.

For questions about the Student Centre and My.Seneca, stop by the Service Desk in the Computing Commons at our major campuses, or email or phone 416.491.5050 ext. 22129.

Does Seneca have Wi-Fi?

SenecaNET is the College’s super-fast and secure Wi-Fi network. It is easy to use and is available to all students for access to email, the Internet and the college's network. You will need your Seneca username and password to configure your wireless device. Then, whenever you’re at King, Markham, Newnham or Seneca@York, you’ll automatically be connected to SenecaNET without having to log in.

Assessments and Timetables

Do I need to write a skills assessment test? Where can I do that?

As a new Seneca student, you may be required to write the Skills Assessment, even if you have written a pre-admission test. This assessment is done after you have accepted your offer of admission. Be sure to act quickly — getting your first-semester timetable may depend on a completed assessment.

For more information on Skills Assessment (including whether you need to complete one, how long this will take, and how to book your Skills Assessment online or by phone), visit our website or drop by one of our 4 Test Centres:

  • King Campus: GH2035
  • Markham Campus: M190
  • Newnham Campus: B1050
  • Seneca@York Campus: S1198

Where can I find my timetable?

Students can access their timetable on the Student Centre.

English on Timetable: Most programs require an English course on the timetable. If a student does not have English, ask if they have done the assessment test. If not, they need to do it as soon as possible. Refer to Skills Assessment above.

Miscellaneous

How can I find my classroom?

Room numbers will vary slightly, depending on the campus. However, as a general rule, here is how to read them:

Location: A1531

  • The “A” refers to the building the classroom is in.
  • The first digit refers to the level or floor.
  • In this case, this class is in Building A, 1st floor in room 1531.

Where can I find housing?

On-Campus Application can be made to both Newnham and King Residence through Seneca Residence website.

For more information, contact the Residence number.

Off-Campus information is available online. Refer to Student Services or www.places4students.com and http://www.senecacollege.ca/student/housing/

Do I have health insurance?

Domestic Health and Dental Plan
All domestic students enrolled in full-time programs are automatically covered. Various plan design options are available.  The Seneca Student Federation has prepared a booklet with more information, which can be picked up at Student Services, or your nearest Seneca Student Federation office or at the provider's website.

International Student Medical Plan (ISMP)
For information regarding International student coverage please visit the provider's website.

Is there a way to get from one campus to another?

Seneca's free campus shuttles are available between King, Markham, Newnham and Seneca@York campuses. The campus shuttle schedule is online. Municipal transit, including York Region Transit (YRT) and the Toronto Transit Commission, also provide access to our campuses. Shuttle and YRT schedules are available at Student Services offices.

What is SenecaBusiness411?

SenecaBusiness411 is academic advisement for Business students. Students should visit SenecaBusiness411 to get answers about their program, assistance in adjusting their timetable, adding or dropping courses, etc.

In many cases, students can solve their problems themselves using the various FAQ (Frequently Asked Questions) sections on the site. If not, students can use an online form on the site.

Timetable assistance is available at the Drop-in Centre at Newnham campus on the following dates:

  • September 1: 11 a.m. – 3 p.m. in Rm. B2078
  • September 5: 10 a.m. – 3 p.m. in Rm. B2084
  • September 6: 9 a.m. – 1 p.m. in Rm. B2084
  • September 7: 10 a.m. – 3 p.m. TBA
  • September 8: 10 a.m. – 3 p.m. in Rm. B2084
  • September 11: 9 a.m. – 1 p.m. in Rm. B2084

Can I work on campus?

The following departments hire students: REC Council, Seneca Student Federation (SSF), Facilities, Library, Dining Services, Student Services, Bookstore, Learning Centre, and FCET. Check for postings on SenecaWorks, Seneca's online job site.

How can I get involved on campus?

There are many opportunities for students to get involved. For example: Student Federation (SSF), recreation and recreation council, various clubs, orientation leaders, student advocates, peer tutors, SMILE mentoring (available in all 2, 3, and 4 year programs), leadership program, residence life, and study groups.

Where can I get a Student Handbook (Agenda)?

Student Handbooks can be picked up from the Seneca Student Federation. They are free to all students.