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Flight Services

Flight Services

Program Code:FLS
Duration:2 Semesters (8 Months)
Credential Awarded:Ontario College Certificate

Program Description

The Flight Services program encourages you to develop career-related skills, knowledge and behaviours to effectively perform a variety of functions required in providing exceptional passenger service as you work in the travel industry.  Through theory and hands on experience, you will gain knowledge of the variety duties and responsibilities required to deal effectively with the travelling public while providing quality service and leadership within the Airline industry.

Transforming Your Learning.

Seneca is continually finding new ways of introducing current business technologies into its programming. Starting in September 2017, as a new student in the Flight Services Certificate program you'll lighten your book load. Flight Services courses will now be offered digitally and course materials delivered via Apple's iPad. You'll benefit from relevant and engaging course content that promotes collaboration and conversation to ensure you're always learning ahead of the curve. If you already have an iPad that's great, it must be 4th generation or later with iOS 8 or higher with at least 2GB of space to accommodate course materials. If you don't, don't worry you can purchase one directly through Seneca's Apple affiliate site and get an education discount. Get ahead at Seneca.


Get the Look. Get the Experience.

As a student in the Flight Services Certificate program you'll study and work in the Seneca Flight Services uniform. By living this standard each day, you'll become practiced in formal, occupation-specific presentation and prepared for the real world*.

* As a student of this program, you will purchase a professional uniform and obtain industry certifications at a fee. These measures are vital to the program curriculum and contribute to your professional experience.

Admission Requirements

Program Eligibility:

  • Ontario Secondary School Diploma (OSSD) or equivalent with:
    • Grade 12 English: ENG4(C) or ENG4(U)
  • OR Mature Student Status (age 19 or older) with the above prerequisite course(s), their equivalent(s) or appropriate Academic and Career Entrance (ACE) Certificate program credits (see Academic Upgrading).


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Your Career

Set course for a career in the aviation industry. As a Flight Services graduate you may find employment as a passenger service representative, check-in agent or a reservation agent for Canadian or international air, rail or cruise-line carriers.


  • Air Canada
  • Air Transat
  • Emirates Airlines
  • Jazz
  • Loyalty Group (Airmiles)
  • Porter Airlines
  • Royal Caribbean Cruise Lines
  • Sky Regional
  • Westjet

Transfer Credit/Pathways

The Degree and Credit Transfer Office provides a number of services for students continuing their education at Seneca, and for graduating students considering degree transfer options.

Through transfer agreements and institution partnerships, graduates of this Seneca College program may be eligible for credit at various post-secondary institutions. Please refer to the Degree Transfer Guide for more information.

Transfer Credit may be granted for courses deemed equivalent to courses at Seneca that have been completed at recognized postsecondary institutions. Additional information is available online.

Important Academic Dates

Please take a few moments to view Important Academic Dates for your relevant term.


Please select the curriculum from the Academic Year in which you started (or will be starting) your studies. An Academic Year begins in September and ends in August of the following year.

2017/2018 Academic Year

Semester 1
EAC150 College English
FSO110 Flight Attendant Specific - Policies and Procedures
FSO115 Flight Attendant Specific - Aircraft General Safety
FSO120 Airline Destinations: Domestic and Transborder
HSP101 Service Leadership
Semester 2
FSO125 Ground Operations
FSO210 Creating the Customer Experience
FSO215 Global Distribution Airline System
FSO220 Aircraft Systems and Emergency Equipment

2016/2017 Academic Year

Semester 1
EAC150 College English
HSP101 Service Leadership
TRV103 North American Tourism Destinations
TRV110 The Flight Cabin Crew
Semester 2
FSO125 Ground Operations
FSO210 Creating the Customer Experience
FSO215 Global Distribution Airline System
FSO225 Aircraft Types
FSO320 Aviation Security

Contact Us
Admissions Advisors:
Domestic Admissions Advisor: Alex Tyo
(416) 491-5050 Ext. 22804
International Admissions Advisor: International Admissions
(416) 491-5050 Ext. 22364
Registration & Records Advisor:
  Marc Combetto
(416) 491-5050 Ext. 77435
Student Advisors:
Student Advisor: Angela Sakellariou
(416) 491-5050 Ext. 77636
Program Coordinator: Carrie Broughton
(416) 491-5050 Ext. 77591
Program Chair: Angela Zigras
(416) 491-5050 Ext. 77531
Additional Contacts:
  Financial Aid & Awards


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